API Integrations – Customer Support

Title: API Integrations – Customer Support

Location: Remote, USA

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The API Integrations Specialist is an Associate level, hourly position that will contribute to the success of the Toast Customer Care Integrations team. As an API Integrations Specialist, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. The ideal candidate will be responsible for managing relationships with new and existing partners and customers. You will manage escalated technical and application support requests for customers who are using Toast Integrations and Toast APIs.

About this roll* (Responsibilities)

• Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
• Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Specialists.
• Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
• Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

Do you have the right ingredients*? (Requirements)

• 2+ years experience in Customer/Technical Support or a closely related field
• Must have previous experience working with API’s and integration errors.
• Excellent verbal and written communication skills
• Proficient in system troubleshooting and analysis
• Passion for customer and vendor support
• Ability to work scheduled shifts including day, evening and weekends

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-DNI

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$21.15$33.65 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.