Admissions Coordinator I

Admissions Coordinator I

Department: Online Admissions

Reports To: Director of Online Admissions

FLSA Status: Non-Exempt

Hours: Monday – Thursday 8 AM – 5PM & Friday 8AM – 3PM CST (extended hours when requested)

Location: Remote

Job Summary

Under the direction of the Supervisor and Director of Online Admissions, the Waldorf University Online Admission Coordinator is responsible for facilitating the application submission process for potential students.

Essential Job Tasks Additional duties may be assigned.

• Manages and maintains extensive working lists of potential students to ensure that application submission information is relayed in a timely manner through a high volume of outbound phone calls and other appropriate communication methods.
• Maintains proficiency in relaying Waldorf’s programmatic offerings, emphasizing deep University and product knowledge, to accurately portray the entire admission and enrollment processes to prospective students.
• Assists with various needs in the department by taking on additional tasks and/or projects at varying operating hours, to enhance the level of customer service offered to prospective students.
• Aids in application submission for potential students by accurately entering student information in an internal database, to include contact information, academic information, and detailed notes from interactions with current and prospective students.
• Coordinates with Waldorf marketing and outreach departments to relay information related to ongoing conversion efforts within the department.
• Handles confidential information in a professional manner.
• Occasional travel to the Alabama campus for onsite meetings, as directed by leadership.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, & Abilities

Knowledge

• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Academic Processes – Knowledge of university guidelines, course descriptions, and academic terminology.
• Internal Processes – Knowledge of general admissions and enrollment processes.
• Clerical – Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures.
• Computer – Strong knowledge of basic computer processes including web browsing, Microsoft Office including Excel, Outlook, Word of PowerPoint, CRM, and other software programs.
• Customer and Personal Service – Knowledge of principles and processes for providing future students with personal services.  This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.

Skills

• Customer Service – Provides exceptional customer service in all situations
• Relationships – Establishes, nurtures, and advances relationships to the highest level
• Critical Thinking – Uses logic and reasoning to look at different types of information in order to make conclusions and work through situations
• Interpersonal Skills – Communicates and interacts with internal and external individuals effectively while being aware of social perceptions
• Time Management and Organizational Skills – Manages time to accomplish assigned tasks while working autonomously or as a team.
• Attention to Detail – Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed
• Dependability – Follows instructions and responds to management directions; Takes responsibility for own actions; Works as scheduled.
• Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Abilities

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Selective Attention (Vigilance) – The ability to concentrate on a task over a period of time without being distracted, with the ability to multi-task effectively.
• Teamwork – The ability to balance team and individual responsibilities; contribute to building a positive team spirit; place the success of team above own interests; support everyone’s efforts to succeed.

Education & Experience

• High school diploma or equivalent is required. Associate’s or Bachelor’s degree preferred.
• Minimum of two years of sales/lead conversion experience with a proven track record required.

Equipment Used

• Office equipment such as computer, fax, copier, and scanner, use of MS Office Software, other database and internet database programs. Frequent use of email and other forms of electronic communication. Software used includes Microsoft Windows OS, various Internet browsers,
• Microsoft Office products, such as Outlook, Skype for Business, PowerPoint, Word, OneNote, and Excel, Zoom related systems, Blackboard Learning Management System, and OMEGA, an internal database.
• Reliable and secure internet is required for this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should have an established office with secure and reliable internet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This job has no supervisory responsibilities.