Title: Administrator II Correspondence
Location: US Remote
The Correspondence Agent provides knowledgeable written responses to Federal student loan inquiries in a courteous and professional manner.
Essential Duties and Responsibilities:
– Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
– Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
– Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
– Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
– High School diploma or equivalent with 1-3 years of experience.
– May have training or education in area of specialization.
Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
Interpret paperwork and make sound judgments based on information received.
Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.
Apply data program techniques and procedures to daily tasks.
Generate reports, store completed work in designated locations and perform backup operations.
Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
Education and Requirements:
High School diploma or GED required.
At least one (1) year of customer service, administrative or call center experience required.
Ability to write using proper grammar and punctuation.
Ability to type a minimum of 23 WPM required.
Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.
Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)
Ability to work independently and in a team environment.
Excellent interpersonal skills and the ability to organize simultaneous tasks.
May be required to work scheduled holidays, overtime, and Saturdays.
PC skills, including experience with Microsoft Office applications, are required.
Adhere to policies as they relate to protecting personally identifiable information.
Applicant will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements as per contract/client:
Must be able to effectively read a prepared / written script out loud.
Must reside in the U.S.
Must be a U.S. citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.