Administrative Support, Student Services

Administrative Support, Student Services

locations

Remote / Home Office

time type

Full time

job requisition id

R0003589

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

At Academy of Art University, we believe in fostering growth and professional development and supporting team members. If you have an appreciation for the arts and a passion for education, we invite you to apply for our Administrative Support, Student Services role. This role will support both Undergraduate and Graduate student services team will answer student inquiries via phone and email as well as provide support to advising and registration. Ideal candidates will have previous customer service and/or administrative support experience, excellent organizational skills and a friendly and helpful demeanor.

This is a fully remote role, working the hours of 9:00am – 6:00pm PST, Monday through Friday.

Job Responsibilities:

Reception

• Greet students, staff, and guests professionally and with exemplary customer service
• Answer telephone calls, using business-professional telephone etiquette and tone
• Take accurate messages when staff are unavailable
• Review e-mails and voicemails, respond to correspondence within position authority, and direct remaining correspondence to appropriate addressees
• Serve as liaison to the multiple internal support organizations within the University
• Assist with special events and/or projects as needed

Advising Support

• Schedule appointments, receive, screen and direct calls for advisors and managers
• Assist students with Student Self Service calls and e-mails regarding issues with login, navigation, etc. from reception to closure
• Manage workflow for the student services department, track student drop-ins and advisors’ schedules
• Conduct student outreach efforts as assigned

Registration Support

• Assist Registration with data entry, class cancellation notifications, and schedule update notifications
• Assist with enrolling continuing students into the online /onsite Launchpad orientation classes
• Assist with course balancing upon request
• Work closely with Readmission Representatives and Student Service Advisors on registering, dropping, and withdrawing all continuing Academy of Art University students upon request
• Accurately review and update student data in computer records: Petition to graduate, contact information (address, e-mail, and telephone numbers), expected graduation and requirement terms, change of programs/majors/sub-plans, and waiver/substitution requests
• Perform other duties as assigned

Requirements:

• Must have at least one – two years in a customer service and or administrative support role.
• Must have excellent communication skills, be able to provide quality customer service and work well with other staff, faculty, and students
• An ability to communicate well both verbally and in writing is required

Compensation:

$19.00/hr

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.