Administrative Assistant, Support Services

Administrative Assistant, Support Services

** TEMPORARY**

Job LocationsUS-(REMOTE – Work from Home)

Job ID

2023-7859

# of Openings

1

Category

Administrative/Clerical

FLSA Status

Non-Exempt

Type

Temporary Employee

Boiler

How many people can answer the question, “What do you do for a living?” with the answer, “I help find cures for cancer.” At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, “job.”

Overview

As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask, effectively communicate via phone, adjust to fluctuating call volumes and provide exceptional internal and external customer service. Relentlessly pursuing cancer cures.

Additional Position Information

**** This is a TEMPORARY position – 9 months assignment ****
Key Relationships:
Reports to: Senior Manager, Support Services
Liaisons w/ partner staff in various Campaign Initiatives and/or Operational Departments

Responsibilities

Campaign Admin

• Partner with campaign leadership to centralize key administrative and operational responsibilities (ex: fund transfers, event set up, registration processes, etc…)

• Execute mass data entry in multiple systems, including internally owned and external partner systems (CRMs, ticketing systems, event sites, etc…)
• Support updates and maintenance of Drupal sites, Jira tickets, and other IT related functions
• Provide coverage for Workplace Giving admin responsibilities during critical crunch periods (e.g. Of The Year)
• Create and manage centralized inbound processes for all administrative responsibilities (Formsite, smartsheet, etc…)
• Responsible for answering and solving administrative tickets submitted through supportservies@lls.org

Operations Support

• Execute internal operations support including, but not limited to: matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements.
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
• Maintain a strong working knowledge of assigned campaigns and functions

Perform other related duties as assigned

#LI-Remote

Qualifications

Education & Experience Requirements:

• Bachelor’s Degree
• 1+ years of related call center and customer service experience

• Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
• Bilingual skills (Spanish) preferred but not required

Physical Demands & Work Environment:

• Some weekend & evening work required
• Travel as required for national and department meetings
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
• Average salary range is $19/hr, open to further discussion based on geography.

Disclaimer

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.