Administrative Assistant II

Administrative Assistant II

Remote, USA

Full time

R 2023 1259

Position Summary:

With limited supervision, provide administrative and staff support duties for administrators, faculty and students in SCOE and specifically in the various programs within the large ASPEC (ABA, School Psychology, Educational Counseling) department of the Sanford College of Education which serves several thousand students, requiring a range of skills and knowledge of organizational policies and procedures.

Resolve administrative problems and inquires; compose, edit and proofread correspondence and reports and prepare a range of administrative documents.

Essential Functions:

• Provides administrative support for the department including document creation and coordination, gathering data for reports, copying and scanning documents, organizing and maintaining electronic and paper filing systems and managing department distribution lists.
• Tracks progress and engages with students, faculty and administrators as necessary for monitoring retention and graduation rates and assessment of programs within the department.
• Receives and resolves inquiries from current students, internal staff, faculty and administrators. Partners with staff to create templates for school Frequently Asked Questions (FAQ) and Fast Track flyers addressing issues, at the first customer service tier.
• Coordinates logistics for onsite meetings, teleconference and online. Records meeting minutes as necessary.
• Inventories, organizes and submits requests to order department office supplies, equipment and other resources, including training staff on equipment use, as well as, trouble-shoot software issues for staff.
• Supports outreach efforts by preparing materials and serving as departments’ representative, as appropriate during COVID-19, at community events and trade shows.
• Maintains schedule of department faculty academic leaves and office hours and Staff paid time off, including organizing and distributing mail.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree in a related field for assigned Department, a plus; and, three (3) years relevant experience supporting a department within a University setting, preferred; or equivalent combination of education and experience.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook. Experience using Student Information System (SIS) such as SOAR/Peoplesoft systems.

Location: Remote

Travel: N/A

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position.

Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the whole you with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.

Compensation Range:

• Hourly: $24.86 – $32.32