Accounts Receivable Specialist

Accounts Receivable Specialist

locations Remote, United States

Brazil

time type Full time

job requisition id REQ – 02327

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

The ideal Collection Specialist should possess a combination of skills and skills that enable them to effectively manage overdue payments while maintaining a positive relationship with customers. This position reports to the Collections/Cash Application Supervisor.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage.
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit then all here!

WHAT YOU’LL DO:

• Conduct collections calls and negotiate payment plans with customers who have overdue payments
• Operate in multiple software programs (including Workday, Recurly, Salesforce Billing, Chargebee, and proprietary systems)
• Monitor and analyze customer accounts to identify delinquent accounts and follow up on payment arrangements
• Investigate and resolve billing discrepancies and disputes
• Maintain accurate records of all collection activities, including customer communications, payment agreements and payment histories
• Collaborate with other departments such as customer service, sales, and finance to resolve issues and improve processes
• Prepare and send collection letters, emails and other communications to customers
• Work directly with the “Closing Sales and Discontinue” team to facilitate the changes needed
• Create custom reports to facilitate financial operations and associated analysis needed
• Other duties as assigned by management

WHAT YOU’LL NEED TO HAVE:

• 2+ years experience in collections in a high-volume and multi-platform environment
• Proficiency with Microsoft Office suite, including at least intermediate Microsoft Excel
• Professional communication skills and a collaborative mindset
• Ability to multitask in a fast-paced environment
• Ability to make sound decisions and take calculated risks
• Excellent written and verbal communication skill
• Ability to problem solve using deductive reasoning skills in a timely manner
• Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change

AND IT’S GREAT TO HAVE:

• Workday and Salesforce experience
• Experience understanding accounting system functionality
• Experience with payment processing and/or software-as-a-service industries
• Private equity background
• 1+ years of Accounting experience
• Strong customer orientation and teamwork skills
• Detail-oriented and able to make sound decisions
• Excellent interpersonal and communication skills
• Commitment to company values

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!