Accounts Receivable Collections Coordinator

Accounts Receivable Collections Coordinator, DentaQuest

locations: U.S. Employees (Remote): U.S. Telecommuters

time type: Full time

job requisition id: JR00072438

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: We welcome applicants from anywhere in the U.S.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Accounts Receivable & Billing Coordinator is responsible for the timely and accurate processing of invoicing, payment and collection activities ensuring Financial accuracy. Provides excellent customer service to both internal and external clients for all inquiries and/or escalations. Recommends, initiates/coordinates revisions and improvements to AR, collection and billing processes.

How you will contribute:

• Responsible for the timely production of all Invoicing & Payment activity reconciling back to the financial transactions to ensure accuracy. Meets all required deadlines, following standard process and policies, and coordinating with other resources as needed.
• Maintains specific billing processes by overseeing Pulled Bill List, pulling all critical bills for the purpose of review, analyzing and entering appropriate adjustment and bill as required.
• Resolve complex Billing inquiries by using various reporting tools and provide accurate analysis to support resolution in a timely manner.
• Identifies any financial adjustments required for an invoice or payment revision due to current or retro activity on rates and/or membership issues.
• Performs the Accounts Receivable/Collections process by maintaining appropriate levels of control to ensure cash collections are conducted in a timely fashion, including the issuing of financial letters at multiple stages of the collection process, developing a systematic approach to contact and review account in a timely fashion, and performing research and analysis on delinquent accounts.
• Conducts analysis of monthly aging detail and provides explanation of month to month variances and collaborates with Cash Management to identify and resolve cash variances.
• Manages relationships and processes the appropriate transactions with outside Collection Agency and oversees the bad debt/collection process thru, ensuring all paperwork and due diligence is in order prior to submission.
• Resolves issues that arise from delinquent accounts by researching complex collection inquiries and reconciliations utilizing reports generated by various information systems including Oracle, Claims Management and Reporting systems.
• Provides excellent customer service for internal or external inquiries by ensuring prompt and accurate responses to all requests, whether a simple lookup or a more complex account reconciliation.
• Participates on New Group/Client internal and external meetings, providing instructions for all Clients on the payment and billing processes.
• Provides consistent communications with multiple internal organizations such as Accounting, FP&A and SALES to communicate financial results, impacts and/or specific client issues.
• Meets with management monthly to review outstanding balances and provides detailed explanations on issues/statuses.
• Other duties as needed or required.

What you will bring with you:

• Associate degree or equivalent formal training plus 2+ years related experience.
• 2+ year’s business experience.
• PC Skills including Microsoft Excel/Word and Oracle.
• Attention to detail – must be accurate.
• Ability to work independently and with a team.
• Ability to handle multiple priorities.
• Excellent communication and organizational skills.
• Attends additional training as requested/deemed necessary

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being mental, physical and financial including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work Certified in Canada and the U.S.
• Named as a Top 10 employer by the Boston Globe’s Top Places to Work two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $41,400 – $55,900 annually
• Central region: $43,600 – $58,900 annually
• Northern region: $46,600 – $63,000 annually

If you are a Colorado resident, the salary range for this position is $39,500 – $53,300 annually.

If you are a New York resident, the salary range for this position is $46,600 – $63,000 annually.

If you are Washington resident, the salary range for this position is $43,600 – $58,900 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Finance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran