Account Coordinator – ASO Team

Title: Account Coordinator – ASO Team

Location: US – Remote

Job Description:

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

We are looking for an Account/Marketing Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This is a full-time position with great benefits, where successful candidates can have a huge impact on our business and can become key players on our team.

Key Responsibilities

Project Management & Coordination:

• Manage existing client accounts, campaigns and client requests
• Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition)
• Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered
• Provide clear and timely responses to emails from clients and internal teams
• Present deliverables and analyses to clients confidently and accurately

App Store Optimization (ASO) Usage:

• Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices – previous ASO knowledge a plus, but not required
• Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance
• Accurately answer questions and/or direct clients to the correct avenue within the company
• Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns
• Analyze results and identify areas for improvement

Client Retention & Relationship Growth:

• Retain clients and grow existing accounts for possible expansion of relationship
• Identify potential and strategic growth within existing accounts for Business Development Team to up-sell

Required Skills:

• Versatile and strong communication, presentation, and writing skills
• Ability to communicate effectively and proactively with clients and internal team
• Ability to juggle multiple high priority projects and meet tight deadlines
• Thorough attention to detail and follow-through
• Excellent organization and project management skills
• Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc)
• Proficiency with MS Excel is a must!
• Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed

Ideal Skills (but not required):

• Familiarity with the Mobile Industry and/or SEO, ASO
• Interest or experience in both iOS and Android apps and the mobile gaming space

To Apply: All interested candidates should send us a resume and provide a strong cover letter explaining why you would be a good fit for this position.

Compensation at Gummicube (an Airship Company)
Gummicube’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $62,000-$66,000. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.

Benefits at Airship

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan + Stock Options + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program.

Disclaimer

Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.